Connect to your existing stack.

Frequently asked questions

• Is it free to connect my system, or do I need to be on a paid plan?

  No-code connections that pull in your transactions to automate your compliance, including Shopify, Stripe, Chargebee, and BigCommerce, are available on every plan, including Free, at no additional cost.

• What data does Kintsugi actually pull from my connected platforms?

  Kintsugi pulls in transactions (including refunds and credits), customers, products, and addresses: what it needs to monitor exposure, classify what you sell, and calculate tax correctly. Exactly which of these a given platform provides can vary; each platform’s integration page lists what it syncs.

• What happens when I change a product in my store after it has synced?

  By default, Kintsugi picks up the change on the next sync, unless someone on your team has already edited or approved that product in Kintsugi. Edited and approved products keep your version. Product categories don’t sync back to your store.

• Will connecting Kintsugi change anything in my existing account?

  No. Every connection starts read-only: Kintsugi pulls in data to monitor exposure and prepare filings, and leaves the rest of your account untouched. If you also turn on Kintsugi’s tax engine, the only write-back is the calculated tax itself, at the time of sale and, for certain integrations, to the general ledger, scoped to tax data only. Kintsugi never touches your pricing, inventory, or customer records.

• My platform isn’t listed. What are my options?

  Two options. CSV import works on every plan, including Free, with no connection required. The API and SDK let you plug Kintsugi into your own stack directly.

• Do I need a developer to set this up?

  No. Platforms in the directory connect click-through, and CSV import is drag-and-drop if yours isn’t listed. You only need a developer if you use the API or SDK to build a custom connection into your own stack.

• Can Kintsugi calculate tax at checkout, or just monitor exposure?

  Both, depending on the platform. Every connection starts read-only, monitoring exposure and preparing filings without calculating tax at checkout. On select platforms, Kintsugi’s tax engine can also calculate tax at the time of sale. See each platform’s integration page for details.

• Can I ask questions about my Kintsugi data from Claude or ChatGPT?
  Yes, that’s what the MCP Server is for: it lets you query your own Kintsugi data directly from Claude or ChatGPT. It’s separate from how your data gets into Kintsugi. Connecting a platform or importing a CSV handles that; the MCP Server is a way to ask questions about the data once it’s there.